Generator Repair & Troubleshooting Services

If your standby generator isn’t working properly, we’re here to help! NW Generator Pros provides expert diagnosis, repair, and troubleshooting for most major residential generator brands including Generac, Honeywell, Kohler, and more. Our generator repair services are fast, reliable, and tailored to keep your system running smoothly. We specialize in ensuring your home’s backup power system is reliable and ready when you need it most. Let us help you keep your family and property safe with a generator you can rely on.

Please note that our primary service and repair area is the Portland Metro and Salem, but we can repair units at the Oregon Coast and Central Oregon. Contact us below for assistance! 

Signs You Need Generator Troubleshooting 

Reliable backup power is critical when the unexpected happens, and your generator should be ready to perform without fail. If you've noticed certain unusual behaviors from your generator, it might be time to call NW Generator Pros. Addressing issues early can prevent costly repairs and ensure your home or business stays powered during outages. Here are some key signs your generator might need professional generator troubleshooting and repair: 

• Low power output: A generator struggling to deliver enough power needs immediate attention to avoid further damage. 
• Unusual noises or vibrations: Strange sounds like knocking, sputtering, or grinding can signal internal issues. 
• Difficulty starting: A generator that struggles to start or frequently stalls may have component wear or fuel system problems. 
• Visible leaks: Fuel, oil, or coolant leaks around the unit suggest mechanical or sealing issues that need urgent repair. 
• Warning lights or error codes: Pay attention to dashboard indicators signaling system faults.

What to Expect When You Call for Repairs

Whether you’re dealing with a known issue or something unexpected, our technicians will first gather all available information from you in advance so we can fix the issue as efficiently as possible. The goal is to minimize any downtime and minimize the repair cost to you.  We'll try to gather the following information if possible:

• Identify your generator’s make, model, and age
• Check for active warning or error codes

Understand if there's a light (typically green, yellow, or red) currently on the exterior of the generator

If we can determine the issue ahead of time, we will provide you with a comprehensive quote. We’ll always communicate clearly and provide options before beginning any work.

Emergency Repairs (Same-Day Service)

Need immediate help? We offer emergency generator repair services with day-of response (dependent on availability and weather conditions). Whether you’re experiencing a sudden outage or a critical malfunction, you can count on us to prioritize your needs and restore power efficiently. 

• Cost: $800
• Service: Full on-site assessment and any standard repair is included
• Note: Additional charge if parts are required for the repair. A second visit for additional cost may needed if parts have to be ordered.

Scheduled Repairs (Standard Service)

If it’s not an emergency, we can schedule your generator troubleshooting and repair service based on our next available appointment—typically within 1–2 weeks. Our team will ensure an efficient repair process to get your generator back in top shape so that you can have peace of mind knowing it's ready when you need it. 

• If we can determine the issue before visiting, we will provide you with a comprehensive repair quote.
• If we can not determine the issue prior to coming:
• Cost: $320
• Service: Full on-site assessment up to 1 hour
• Note: Additional charge if parts are required for repair, more time is needed to diagnose the problem past 1 hour, or a second visit is needed because additional parts must be added.

Please also note that an extended trip fee may be added for locations outside of our normal service and repair areas. Our goal is always to minimize costs for our customers and we will communicate if there's a way to prevent this fee via scheduling.

Partner With the Pros for Generator Repair 

At NW Generator Pros, we are committed to delivering reliable, timely, and professional generator repair services that you can trust. When you spot the first signs of mechanical failure or electrical issues, our experienced team is here to ensure your generator operates at peak performance. Call NW Generator Pros today to schedule your generator troubleshooting service or learn more about how we can help.